Mail Order is pretty new to us, we normally sell at shows and exhibitions, however during these extraordinary times all our our events have been cancelled. We have had to rethink how we work in order to earn our living. Please bare with us as we continue to learn.
Please be aware small cookies maybe used by third party users such as Google or Wix.
If you choose to sign up to receive copies of my occasional email newsletters I will not use your email address or name for any other purpose nor will I share it with anyone. You can unsubscribe from the newsletter at any time. The mailing list is maintained by Mailchimp and Wix, your email address is securely stored on their database.
I will receive your payments usually via Paypal. I will only retain your email, name & address for information only to confirm your booking and provide you with all the information required to attend the workshop. I will not share it with anyone else. I will also retain all payment details I am legally required to in relation to HMRC requirements. If you pay via Bacs or cheque I do not retain any of your bank details. I only have access to information in relation to these payments via my bank statement.
Returns - in the unlikely event that your order arrives damaged please contact us immediately so that we can arrange a replacement or refund. If possible please take photos of the damaged packaging and contents. We hope you will be thrilled with your purchase, but should you wish to return anything, we are able to refund or replace an item if it is returned within 14 days in unused and resalable condition, in accordance with UK distance selling regulations.
All purchases are packaged in a safe and secure way. Where possible we will use recyclable eco friendly wrapping. On occasion this may not be possible, but we try our best to be kind to the planet. Please note that sometimes we may use recycled packaging, it will always be clean and fit for purpose, please accept we do this with the very best of intentions. If you can recycle the packaging we send you, even better. Thank you for your understanding.
We do our very best to provide an image that represents the true colours of the item. Please be aware that different screens however may affect this.
Jenny & Graham Pepper t/a Jenny Pepper Feltmaker
address: The Pines, Garth End Rd, West Ayton,North Yorkshire YO139JH